Review our FAQ's below.

ORDERS & SHIPPING

How do I use a promo code on the website?

If you have a discount code, it can be applied during the checkout process before entering shipping information. Please note that one discount code can be applied per order and the code can only be used once per customer. If you have any trouble, email us at hello@mykaoshop.com.

Where does MyKaoShop.com ship to?

We currently ship to domestic United States locations only, excluding Hawaii and Alaska, but we are looking to serve those states and international locations in the future.

What payment methods does MyKaoShop.com accept?

We accept all major credit and debit cards, Shop Pay, Amazon Pay, PayPal, and Google Pay.

When will my order ship?

All orders will be processed and shipped within 3-5 business days from the time the order is submitted. If Rush 2-Day shipping is selected, orders will be shipped that same day provided that the order is completed before 12 noon (CST) Monday to Friday.

Can I edit my shipping address after placing an order?

If your order hasn’t already been shipped, it can be eligible for a one-time courtesy address change. Please contact us at hello@mykaoshop.com immediately as there is a small window of opportunity for the change to be done prior to the shipping process.

Can I track my order?

Yes, as soon as your order is received and product is shipped, you will receive a tracking number to the email entered during the order process. From there, you can track the package via the shipping carrier. If there appears to be a problem with tracking, email us at hello@mykaoshop.com.

What if I have to cancel my order?

We cannot guarantee order cancellation, but requests can be submitted during normal business hours (8 a.m. to 4 p.m. CST) Monday through Friday. Orders ship immediately once they are received to our shipping department, making cancellation unlikely. In cases where we can process a return to sender, we require a 30% restocking fee taken from the total refund.

What if there is a mistake with my order?

If there is something wrong with your order, please email our customer care team as soon as possible at hello@mykaoshop.com. We’ll make it right as quickly as possible.

Returns

What is your return policy?

If for any reason you are not satisfied with your products, you may return them for a refund provided that they are in unused condition, in original packaging, with all original labels attached. Please note all returns must be postmarked within 35 days of the purchase date and you will be responsible for all return shipping charges.

How do I initiate a return?

Please contact our customer care team to ensure your return is serviced in the most appropriate manner. You can reach us at hello@mykaoshop.com.

Where should I send my return?

CPGIO Attention: Kao

1150 N Swift Rd.

Unit A

Addison, IL, 60101

How long does it take to process a return?

After receiving your return and inspecting the condition of the item, we will process the refund. Please allow 7 business days from the receipt of your item(s) to process your return and 5-7 business days for the funds to appear to the original form of payment. You will be notified once the refund is initiated.