FAQ

Natural Glow Instant Sun

How quickly will I get color?

You will see an instant change in your skin color from using Jergens Natural Glow Instant Sun.  Your skin color will continue to deepen over the next several hours as well.

How dark is the color?

The results will vary based on your starting skin tone, but one use of Jergens Natural Glow Instant Sun will deepen your skin tone by about 3-5 shades.

Is this an effective moisturizer?

Jergens Natural Glow Instant Sun is an effective moisturizer.  It contains the same moisturizing ingredient, glycerin, that can be found in other Jergens Moisturizers.

How should I apply this product?

For best results, first prepare your skin for a sunless tan by applying exfoliating your skin. To clean, dry skin, pump Jergens Natural Glow Instant Sun Sunless Tanning Mousse into your hand or mitt and smooth evenly over clean, primed body skin. Use sparingly around elbows, knees and ankles. Wash hands immediately after application. Allow skin to dry prior to dressing. Use once for natural-looking color and repeat the next day if deeper color is desired.  Then, extend your flawless color with daily moisturizer between your Jergens® Natural Glow Instant Sun applications.

How often should I use this product?

Use once for natural-looking color and repeat the next day if deeper color is desired.  

Does it contain SPF?

This product does not contain a sunscreen and does not protect against sunburn. Repeated exposure of unprotected skin while tanning may increase the risk of skin aging, skin cancer, and other harmful effects to the skin even if you do not burn.

How can I remove any sunless tanner stains from the palms of my hands?

The coloring on your palms is temporary and can be washed off with a mild hand soap.  If the color persists, use an exfoliating scrub between your hands to remove any excess color after sunless tanner application.

Can I use Instant Sun on my face?

We do not recommend using Jergens Natural Glow Instant Sun Mousse on the face. It was designed for a body application and facial skin is different than the body skin. Jergens Natural Glow Face Daily Moisturizer Sunscreen SPF 20 was designed to be used on your face.

How long will my color last?

The skin color delivered by Jergens Natural Glow Instant Sun  will last for several days.  Extend your flawless color with daily moisturizer between your weekly Jergens Natural Glow Instant Sun applications.

What happens if I stop using the product?  How long will the color stay on my skin?

If use of the product is discontinued, skin color will begin to fade in a few days and be completely faded after about one to two weeks.

How long should I wait prior to showering or sweating, after using?

You should wait at least four hours after applying Jergens Natural Glow Instant Sun before showering or sweating.

Is this safe to use when pregnant?

All Jergens products are evaluated by our Safety experts to ensure they are safe to for use when used as instructed. However, if you have a specific concern regarding use while pregnant, we suggest you consult with your obstetrician.

How can I prevent my elbows, knees, and ankles from becoming darker than the rest of my skin?

We suggest applying the tanning products to clean, dry skin. It is best to apply a regular body moisturizer to dry areas (elbows, knees, ankles, feet) before applying sunless tanning products to ensure that the color looks even all over and doesn’t get darker in the dry areas.

Can I use another moisturizer with this product?

You may use another moisturizer with this product.  If using two moisturizers at the same time, apply the Jergens Natural Glow Instant Sun first and allow it to dry completely before applying another moisturizer.  You may mix and match any Jergens Natural Glow Moisturizer with any Jergens Skincare product. 

Can I use a sunscreen with this product?

Yes.

Has Jergens Natural Glow Instant Sun been tested on animals?

No. We do not test our products or the materials within them on animals. We follow the conventions of the EU and other governmental bans on animal testing for cosmetics.

Natural Glow Daily Moisturizer

How does Jergens® Natural Glow Daily Moisturizer work?

JERGENS® Natural Glow Daily Moisturizer is designed to be a body moisturizer. It contains the same moisturizing ingredients found in many other Jergens® lotions (for example, glycerin, petrolatum and mineral oil). It also contains a color-enhancing complex including dihydroxyacetone, or DHA, and erythrulose to subtly and gradually deepen your natural skin tone over the course of one week.

Will the color be natural on my skin?

To provide more natural-looking skin color than other sunless tanners, which typically contain only DHA, our improved Jergens® Natural Glow Daily Moisturizer formula use a combination of DHA and Erythrulose. And together, they subtly enhance and gradually deepen your natural skin color. The result is natural-looking color.

When will I start to see color on my skin?

It will depend on how often you apply the product and how much you use, but if used daily you should start to see color in as little as three days and a full shade darker in just one week.

Is this an effective moisturizer?

Jergens® Natural Glow Daily Moisturizer is a great moisturizer that provides very effective skin hydration. It contains the moisturizing ingredients like coconut oil and glycerin. 

How often should I apply this product? Can I jump to a darker shade for a quicker effect?

For best results, use daily as your all-over body lotion. Smooth on evenly and completely. Use sparingly on elbows, knees, and ankles. You will begin to see a subtle development of color within several days.

What happens if I stop using the product? How long will the color stay on my skin?

If you stop using Jergens® Natural Glow Daily Moisturizer, your skin color will begin to fade in a few days and be completely faded after about one to two weeks.

How to use

Will I eventually have to change to a darker shade?

No. Some people have switched to a darker shade with good results after first using a light shade formula. To find the right formula, make sure you're choosing your shade based on your natural skin tone or starting skin tone. 

Can I use Jergens® Natural Glow Daily Moisturizer on my face?

Jergens Natural Glow Daily Moisturizer was designed specifically for the body and has not been tested on the face.  Jergens Natural Glow Face Daily Moisturizer Sunscreen SPF 20 was designed to be used on your face.

Can I use another moisturizer with this product?

You may use another moisturizer with this product.  If using two moisturizers at the same time, apply the Jergens Natural Glow Daily Moisturizer first and allow it to dry completely before applying another moisturizer.  You may mix and match any Jergens Natural Glow Moisturizer with any Jergens Skincare product.

How can I prevent my elbows and knees from becoming darker than the rest of my skin?

We suggest applying the tanning products to clean, dry, and previously exfoliated skin. It is best to apply a regular body moisturizer to dry areas (elbows, knees, ankles, feet) before applying sunless tanning products to ensure that the color looks even all over and doesn’t get darker in the dry areas.

Can I use different skin tone formulas for my body and face?

Yes, you may use different skin tone formulas for your body and face if you feel using different formulas will provide the best matches for the skin tones of your body and face.

Can I use a sunscreen with this product?

Yes. Just apply it after you use Jergens Natural Glow Instant Sun and allow it to dry completely.  Jergens Natural Glow Daily Moisturizer does not contain a sunscreen and does not protect against sunburn. Repeated exposure of unprotected skin while tanning may increase the risk of skin aging, skin cancer, and other harmful effects to the skin even if you do not burn.

If I use Jergens® Natural Glow Daily Moisturizer more than once a day, will I get darker faster?

After one week of daily use, your skin should be about one shade darker. Continue to use the product daily or every other day, so that the color will be maintained and skin tone will remain even. Regular use of Jergens® Natural Glow Daily Moisturizer ensures evenness of skin color.

PRODUCT INFORMATION

Does this contain parabens?

This formula does not contain the preservative paraben. Parabens have been extensively studied and determined to be safe for usage in personal care products. They are also naturally occurring in foods that are part of a healthy diet, such as cucumbers, carrots and blueberries. We recognize that some consumers have chosen to avoid them.

Does this contain animal derived ingredients or animal by-product?

We strive to minimize use of materials from animal sources.  In limited instances, a few of our products include ingredients such as honey or collagen to provide additional benefits.

Is Jergens® Natural Glow Daily Moisturizer tested on animals? 

No, JERGENS Natural Glow Daily Moisturizer, nor the materials within it, have been tested on animals. We follow the EU and other governmental bans on animal testing for cosmetics.

General

Have Jergens products been tested on animals?

No. We do not test our products or the materials within them on animals. We follow the conventions of the EU and other governmental bans on animal testing for cosmetics.

What are parabens?  Why are they in Jergens lotion / cream variants?

Historically, Jergens products have used parabens as a preservative. Parabens have been extensively studied and determined to be safe for usage in personal care products. They are also naturally occurring in foods that are part of a healthy diet, such as cucumbers, carrots and blueberries. We recognize that some consumers have chosen to avoid usage of them and are in the process of removing. Check the ingredient statement to determine if a specific product contains them.

Are there animal by-products in Jergens lotion / cream variants?

We strive to minimize use of materials from animal sources. In limited instances, a few of our products include ingredients such as honey or collagen to provide additional benefits.

Are Jergens Moisturizers safe to use for psoriasis / eczema?

All Jergens products are evaluated by our Safety experts to ensure they are safe for use when used as instructed. However, these products were not tested on eczematic or psoriatic skin. If you have a specific concern regarding use, we suggest you consult with your dermatologist.

Are Jergens products safe to use on children and babies?

All Jergens products are evaluated by our Safety experts to ensure they are safe for use when used as instructed. However, if you have a specific concern regarding usage on children, we suggest your consult with your pediatrician.

Ingredients

What is hydralucence technology and what does it do?

Hydralucence technology is a specific blend of ingredients which works as a barrier to give you longer lasting moisture.  Hydralucence technology improves long lasting moisturization and restores your skins deep luminosity to reveal skin that has never looked so beautiful.  

What is shea butter?

Shea Butter is the fatty extract from the seed or nut of the Shea Tree (Butyrospermum Parkii) also called the Karite Tree. This natural extract is vitamin and antioxidant rich and has high concentrations of skin beneficial ingredients known to moisturize, heal and care for skin.

What are the benefits of vitamins C, E, and B5?

Ascorbyl palmiate (vitamin C) is an antioxidant that is known to brighten the skin and even out skin tone.  Panthenol (vitamin B5) is a skin conditioner that is known for its soothing properties and ability to relieve redness from dry skin.  Tocopherol (vitamin E) is an antioxidant know to reduces skin dryness and flaking

What is Jergens Triple Butter Blend? 

An ultra-hydrating blend of Shea, Cocoa, and Mango butters all known for their ability to deeply nourish your skin.

ORDERS & SHIPPING

How do I use a promo code on the website?

If you have a discount code, it can be applied during the checkout process before entering shipping information. Please note that one discount code can be applied per order and the code can only be used once per customer. If you have any trouble, contact us here.

Where does MyKaoShop.com ship to?

We currently ship to domestic United States locations only, excluding Hawaii and Alaska, but we are looking to serve those states and international locations in the future.

What payment methods does MyKaoShop.com accept?

We accept all major credit and debit cards, Shop Pay, Amazon Pay, PayPal, and Google Pay.

When will my order ship?

All orders will be processed and shipped within 3-5 business days from the time the order is submitted. If Rush 2-Day shipping is selected, orders will be shipped that same day provided that the order is completed before 12 noon (CST) Monday to Friday.

Can I edit my shipping address after placing an order?

If your order hasn’t already been shipped, it can be eligible for a one-time courtesy address change. Please contact us here immediately as there is a small window of opportunity for the change to be done prior to the shipping process.

Can I track my order?

Yes, as soon as your order is received and product is shipped, you will receive a tracking number to the email entered during the order process. From there, you can track the package via the shipping carrier. If there appears to be a problem with tracking, contact us here.

What if I have to cancel my order?

We cannot guarantee order cancellation, but requests can be submitted during normal business hours (8 a.m. to 4 p.m. CST) Monday through Friday. Orders ship immediately once they are received to our shipping department, making cancellation unlikely. In cases where we can process a return to sender, we require a 30% restocking fee taken from the total refund.

What if there is a mistake with my order?

If there is something wrong with your order, please contact our customer care team as soon as possible here. We’ll make it right as quickly as possible.