FAQ

We strive to minimize use of materials from animal sources. There are no animal by-products in Baby Jergens All-Purpose Ointment.

No. Baby Jergens All-Purpose Ointment is a fragrance free formula.

Tocopherol is Vitamin E, an antioxidant known for reducing skin dryness and flaking.

There are no silicones in the Baby Jergens All Purpose Ointment.

The Baby Jergens All Purpose Ointment does not include parabens or dyes because we recognize that some consumers have chosen to avoid usage of them.

Baby Jergens All-Purpose Ointment is suitable for whole body use, including face, arms, legs, stomach, back or diaper area in place of a typical ointment. If you applied to the baby's face, please avoid eye contact.

The highest priority of the Jergens Brand and Kao USA, Inc. as a whole is the health and well being of our consumers. All Jergens products have been thoroughly reviewed and tested to ensure safety. All of our moisturizers are non-irritating and dermatologist tested. However, you should follow the same guidelines that apply to use of any product. For example, this product is intended for external use only.

At Kao USA Inc., the health and safety of our consumers is of paramount importance. Therefore, we closely examine all ingredients in all products before they go on the market. Our Safety scientists analyze all available information for each ingredient, in collaboration with external experts, ensuring consideration of the most recent scientific data is included. All marketed products meet the safety expectations outlined in the PCPC Consumer Commitment Code, US FDA and EU regulations, in addition to many other recognized regulatory agencies. 

The Jergens Moisturizer products are generally suitable for all skin types when used as directed.

All Jergens products are evaluated by our Safety experts to ensure they are suitable for use when used as instructed. However, the Baby Jergens All Purpose Ointment was not tested on eczematic skin. If you have a specific concern regarding use, we suggest you consult with your dermatologist

We strive to minimize use of materials from animal sources. There are no animal by-products in Baby Jergens Calming Lotion.

The Baby Jergens Calming Lotion does not include parabens or dyes because we recognize that some consumers have chosen to avoid usage of them.

This product was designed specifically for the body and has not been tested on the face.

The highest priority of the Jergens Brand and Kao USA, Inc. as a whole is the health and well being of our consumers. All Jergens products have been thoroughly reviewed and tested to ensure safety. All of our moisturizers are non-irritating and dermatologist tested. However, you should follow the same guidelines that apply to use of any lotion. For example, this product is intended for external use only.

The Jergens Moisturizer products are generally suitable for all skin types when used as directed.

All Jergens products are evaluated by our Safety experts to ensure they are safe for use when used as instructed. However, these products should be used under adult supervision. If you have any specific concern regarding use on baby, we suggest you consult with your pediatrician.

All Jergens products are evaluated by our Safety experts to ensure they are suitable for use when used as instructed. However, the Baby Jergens Calming Lotion was not tested on eczematic skin. If you have a specific concern regarding use, we suggest you consult with your dermatologist.

Baby Jergens products were designed for parents who desire suitable moisturizing products for their baby. The products are differentiated based on the desired moisturization performance, skin feel, ingredients and fragrance. Additionally, Jergens Baby products are formulated with mindful ingredients and processes, please visit our website to learn more about our Kindness Commitment.

We strive to minimize use of materials from animal sources. There are no animal by-products in Baby Jergens Calming Head-to-Toe Wash.

No.

The Baby Jergens Calming Head-to-Toe Foaming Wash does not include parabens or dyes because we recognize that some consumers have chosen to avoid usage of them

This product was designed for whole body use for babies.

The highest priority of the Jergens Brand and Kao USA, Inc. as a whole is the health and well being of our consumers. All Jergens products have been thoroughly reviewed and tested to ensure safety. All of our moisturizers are non-irritating and dermatologist tested. However, you should follow the same guidelines that apply to use of any lotion. For example, this product is intended for external use only.

The Jergens Moisturizer products are generally suitable for all skin types when used as directed.

All Jergens products are evaluated by our Safety experts to ensure they are safe for use when used as instructed. However, these products should be used under adult supervision. If you have any specific concern regarding use on baby, we suggest you consult with your pediatrician.

All Jergens products are evaluated by our Safety experts to ensure they are suitable for use when used as instructed. However, the Baby Jergens Calming Lotion was not tested on eczematic skin. If you have a specific concern regarding use, we suggest you consult with your dermatologist.

We strive to minimize use of materials from animal sources. There are no animal by-products in Baby Jergens Soothing Sensitive Skin Cream.

The Baby Jergens Soothing Sensitive Skin Cream does not include parabens or dyes because we recognize that some consumers have chosen to avoid usage of them.

This product was designed specifically for the body and has not been tested on the face.

The highest priority of the Jergens Brand and Kao USA, Inc. as a whole is the health and well being of our consumers. All Jergens products have been thoroughly reviewed and tested to ensure safety. All of our moisturizers are non-irritating and dermatologist tested. However, you should follow the same guidelines that apply to use of any lotion/cream. For example, this product is intended for external use only.

The Jergens Moisturizer products are generally suitable for all skin types when used as directed.

All Jergens products are evaluated by our Safety experts to ensure they are suitable for use when used as instructed. However, these products should be used under adult supervision. If you have any specific concern regarding use on baby, we suggest you consult with your pediatrician.

All Jergens products are evaluated by our Safety experts to ensure they are suitable for use when used as instructed. However, the Baby Jergens Soothing Sensitive Skin Cream was not tested on eczematic skin. If you have a specific concern regarding use, we suggest you consult with your dermatologist.

You will see an instant change in your skin color from using Jergens Natural Glow Instant Sun.  Your skin color will continue to deepen over the next several hours as well.

The results will vary based on your starting skin tone, but one use of Jergens Natural Glow Instant Sun will deepen your skin tone by about 3-5 shades.

Jergens Natural Glow Instant Sun is an effective moisturizer.  It contains the same moisturizing ingredient, glycerin, that can be found in other Jergens Moisturizers.

For best results, first prepare your skin for a sunless tan by applying exfoliating your skin. To clean, dry skin, pump Jergens Natural Glow Instant Sun Sunless Tanning Mousse into your hand or mitt and smooth evenly over clean, primed body skin. Use sparingly around elbows, knees and ankles. Wash hands immediately after application. Allow skin to dry prior to dressing. Use once for natural-looking color and repeat the next day if deeper color is desired.  Then, extend your flawless color with daily moisturizer between your Jergens® Natural Glow Instant Sun applications.

Use once for natural-looking color and repeat the next day if deeper color is desired. 

This product does not contain a sunscreen and does not protect against sunburn. Repeated exposure of unprotected skin while tanning may increase the risk of skin aging, skin cancer, and other harmful effects to the skin even if you do not burn.

The coloring on your palms is temporary and can be washed off with a mild hand soap.  If the color persists, use an exfoliating scrub between your hands to remove any excess color after sunless tanner application.

We do not recommend using Jergens Natural Glow Instant Sun Mousse on the face. It was designed for a body application and facial skin is different than the body skin. Jergens Natural Glow Face Daily Moisturizer Sunscreen SPF 20 was designed to be used on your face.

The skin color delivered by Jergens Natural Glow Instant Sun  will last for several days.  Extend your flawless color with daily moisturizer between your weekly Jergens Natural Glow Instant Sun applications.

If use of the product is discontinued, skin color will begin to fade in a few days and be completely faded after about one to two weeks.

You should wait at least four hours after applying Jergens Natural Glow Instant Sun before showering or sweating.

All Jergens products are evaluated by our Safety experts to ensure they are safe to for use when used as instructed. However, if you have a specific concern regarding use while pregnant, we suggest you consult with your obstetrician.

We suggest applying the tanning products to clean, dry skin. It is best to apply a regular body moisturizer to dry areas (elbows, knees, ankles, feet) before applying sunless tanning products to ensure that the color looks even all over and doesn’t get darker in the dry areas.

You may use another moisturizer with this product.  If using two moisturizers at the same time, apply the Jergens Natural Glow Instant Sun first and allow it to dry completely before applying another moisturizer.  You may mix and match any Jergens Natural Glow Moisturizer with any Jergens Skincare product. 

Yes.

No. We do not test our products or the materials within them on animals. We follow the conventions of the EU and other governmental bans on animal testing for cosmetics.

JERGENS® Natural Glow Daily Moisturizer is designed to be a body moisturizer. It contains the same moisturizing ingredients found in many other Jergens® lotions (for example, glycerin, petrolatum and mineral oil). It also contains a color-enhancing complex including dihydroxyacetone, or DHA, to subtly and gradually deepen your natural skin tone over the course of one week.

To provide more natural-looking skin color than other sunless tanners, our color-enhancing complex subtly enhances and gradually deepens your natural skin color. The result is natural looking color.

It will depend on how often you apply the product and how much you use, but if used daily you should start to see color in as little as three days and a full shade darker in just one week.

Jergens® Natural Glow Daily Moisturizer is a great moisturizer that provides very effective skin hydration. It contains the moisturizing ingredients like coconut oil and glycerin. 

For best results, use daily as your all-over body lotion. Smooth on evenly and completely. Use sparingly on elbows, knees, and ankles. You will begin to see a subtle development of color within several days.

If you stop using Jergens® Natural Glow Daily Moisturizer, your skin color will begin to fade in a few days and be completely faded after about one to two weeks.

No. Some people have switched to a darker shade with good results after first using a light shade formula. To find the right formula, make sure you're choosing your shade based on your natural skin tone or starting skin tone. 

Jergens Natural Glow Daily Moisturizer was designed specifically for the body and has not been tested on the face.  Jergens Natural Glow Face Daily Moisturizer Sunscreen SPF 20 was designed to be used on your face.

You may use another moisturizer with this product.  If using two moisturizers at the same time, apply the Jergens Natural Glow Daily Moisturizer first and allow it to dry completely before applying another moisturizer.  You may mix and match any Jergens Natural Glow Moisturizer with any Jergens Skincare product.

We suggest applying the tanning products to clean, dry, and previously exfoliated skin. It is best to apply a regular body moisturizer to dry areas (elbows, knees, ankles, feet) before applying sunless tanning products to ensure that the color looks even all over and doesn’t get darker in the dry areas.

Yes, you may use different skin tone formulas for your body and face if you feel using different formulas will provide the best matches for the skin tones of your body and face.

Yes. Just apply it after you use Jergens Natural Glow Instant Sun and allow it to dry completely.  Jergens Natural Glow Daily Moisturizer does not contain a sunscreen and does not protect against sunburn. Repeated exposure of unprotected skin while tanning may increase the risk of skin aging, skin cancer, and other harmful effects to the skin even if you do not burn.

After one week of daily use, your skin should be about one shade darker. Continue to use the product daily or every other day, so that the color will be maintained and skin tone will remain even. Regular use of Jergens® Natural Glow Daily Moisturizer ensures evenness of skin color.

This formula does not contain the preservative paraben. Parabens have been extensively studied and determined to be safe for usage in personal care products. They are also naturally occurring in foods that are part of a healthy diet, such as cucumbers, carrots and blueberries. We recognize that some consumers have chosen to avoid them.

We strive to minimize use of materials from animal sources.  In limited instances, a few of our products include ingredients such as honey or collagen to provide additional benefits.

No, JERGENS Natural Glow Daily Moisturizer, nor the materials within it, have been tested on animals. We follow the EU and other governmental bans on animal testing for cosmetics.

No. We do not test our products or the materials within them on animals. We follow the conventions of the EU and other governmental bans on animal testing for cosmetics.

Historically, Jergens products have used parabens as a preservative. Parabens have been extensively studied and determined to be safe for usage in personal care products. They are also naturally occurring in foods that are part of a healthy diet, such as cucumbers, carrots and blueberries. We recognize that some consumers have chosen to avoid usage of them and are in the process of removing. Check the ingredient statement to determine if a specific product contains them.

We strive to minimize use of materials from animal sources. In limited instances, a few of our products include ingredients such as honey or collagen to provide additional benefits.

All Jergens products are evaluated by our Safety experts to ensure they are safe for use when used as instructed. However, these products were not tested on eczematic or psoriatic skin. If you have a specific concern regarding use, we suggest you consult with your dermatologist.

All Jergens products are evaluated by our Safety experts to ensure they are safe for use when used as instructed. However, if you have a specific concern regarding usage on children, we suggest your consult with your pediatrician.

Hydralucence technology is a specific blend of ingredients which works as a barrier to give you longer lasting moisture.  Hydralucence technology improves long lasting moisturization and restores your skins deep luminosity to reveal skin that has never looked so beautiful.  

Shea Butter is the fatty extract from the seed or nut of the Shea Tree (Butyrospermum Parkii) also called the Karite Tree. This natural extract is vitamin and antioxidant rich and has high concentrations of skin beneficial ingredients known to moisturize, heal and care for skin.

Ascorbyl palmiate (vitamin C) is an antioxidant that is known to brighten the skin and even out skin tone.  Panthenol (vitamin B5) is a skin conditioner that is known for its soothing properties and ability to relieve redness from dry skin.  Tocopherol (vitamin E) is an antioxidant know to reduces skin dryness and flaking

An ultra-hydrating blend of Shea, Cocoa, and Mango butters all known for their ability to deeply nourish your skin.

If you have a discount code, it can be applied during the checkout process before entering shipping information. Please note that one discount code can be applied per order and the code can only be used once per customer. If you have any trouble, contact us here.

We currently ship to domestic United States locations only, excluding Hawaii and Alaska, but we are looking to serve those states and international locations in the future.

We accept all major credit and debit cards, Shop Pay, Amazon Pay, PayPal, and Google Pay.

All orders will be processed and shipped within 3-5 business days from the time the order is submitted. If Rush 2-Day shipping is selected, orders will be shipped that same day provided that the order is completed before 12 noon (CST) Monday to Friday.

If your order hasn’t already been shipped, it can be eligible for a one-time courtesy address change. Please contact us here immediately as there is a small window of opportunity for the change to be done prior to the shipping process.

Yes, as soon as your order is received and product is shipped, you will receive a tracking number to the email entered during the order process. From there, you can track the package via the shipping carrier. If there appears to be a problem with tracking, contact us here.

We cannot guarantee order cancellation, but requests can be submitted during normal business hours (8 a.m. to 4 p.m. CST) Monday through Friday. Orders ship immediately once they are received to our shipping department, making cancellation unlikely. In cases where we can process a return to sender, we require a 30% restocking fee taken from the total refund.

If there is something wrong with your order, please contact our customer care team as soon as possible here. We’ll make it right as quickly as possible.